FAQs

How much is shipping?

Shipping is FREE.

How do I check the status of my order?

Once the item is shipped, usually within the next business day, you will receive an email containing the shipping information. Once you have received the shipping information, you may click on the Track Order page. Also, feel free to contact us directly at customersupport@organicconceptsco.com to check the status.  

How long does delivery take?

Delivery usually takes between 2-3 business days and 1 business day for processing.

We also do not take responsibility for deliveries that take longer than this timeframe caused by customer's providing incorrect shipping details on their order or missed parcel deliveries.   

Do you deliver products internationally?

Organic Concepts Co. has a large number of very satisfied and loyal customers around the world. 

Currently, we ship within Australia, United States of America, Canada, Japan, New Zealand, Singapore, South Korea, Hong Kong, China, Indonesia, Philippines, Macau, Taiwan, Thailand, Saudi Arabia, United Arab Emirates, Qatar, Mexico, Argentina, Colombia, Peru and countries within the European Union. 

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

Please email us at customersupport@organicconceptsco.com as soon as possible, as we MAY be able to help. In most cases, however, we are not usually about to help as our items are usually processed and shipped immediately after you place your order.  

How secure is my personal information?

Organic Concepts Co. adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.